Privacy policy

This Privacy Policy describes how Nourish Pet Co (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit Nourish Pet Co, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device Information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.

  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

  • Disclosure for a business purpose: shared with our processor Shopify.

Order Information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

  • Source of collection: collected from you.

  • Disclosure for a business purpose: shared with our processor Shopify.

Minors

The Site is not intended for individuals under the age of 15. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by visiting:

Using Personal Information

We use your personal Information to provide our services to you, including: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful Basis (GDPR)

If you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;

  • The performance of the contract between you and the Site;

  • Compliance with our legal obligations;

  • To protect your vital interests;

  • To perform a task carried out in the public interest;

  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we retain your Personal Information for our records unless and until you ask us to erase this information.

Automatic Decision-Making

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Shopify uses limited automated decision-making to prevent fraud, including:

  • Temporary denylist of IP addresses associated with repeated failed transactions (persists for a small number of hours).

  • Temporary denylist of credit cards associated with denylisted IP addresses (persists for a few days).

Selling Personal Information (CCPA)

Our Site does not sell Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

Your Rights

GDPR (EEA residents)

You have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that it be corrected, updated, or erased. Contact us to exercise these rights.

Your data is initially processed in Ireland and then transferred outside Europe (e.g. Canada, USA). For more information: Shopify’s GDPR Whitepaper.

CCPA (California residents)

You have the right to:

  • Know what Personal Information we hold about you

  • Request correction, updates, or deletion

  • Port it to another service

To do so, contact us via the details below.

Cookies

We use cookies to optimise your experience. They store your actions/preferences and help us analyse how the site is used. Learn more: www.allaboutcookies.org.

Cookie categories used:

  • Functional

  • Performance

  • Advertising

  • Social Media/Content

Cookie details and durations are included in the original document above.

You can manage or block cookies in your browser settings.

Do Not Track

We do not alter our data collection practices in response to "Do Not Track" signals.

Changes

We may update this Privacy Policy periodically for operational, legal, or regulatory reasons.

Contact

For any privacy-related questions or complaints:

📧 fetch@nourishpetco.com.au
📮 19 City Link Drive, Carrara QLD, 4211, Australia
🗓️ Last updated: March 14, 2022

You may also lodge a complaint with your local data protection authority or:
https://ico.org.uk/make-a-complaint/

Mobile Messaging Privacy Policy

Collection of Mobile Numbers

We collect phone numbers when customers opt into SMS. This happens when manually entered and submitted on our website/app.

Use

Used solely to send you promotional/product messages, alerts, and account-related updates.

Sharing

We do not sell, rent, or lease phone numbers. Numbers may be shared with SMS providers for delivery purposes only.

Security

We use safeguards to protect your mobile number against unauthorised access or misuse.

Opt-out

Text STOP to unsubscribe anytime. We’ll stop sending messages and confirm your removal.

Changes

Any updates to our mobile messaging practices will be posted here.

Contact

For SMS-related concerns:
📧 fetch@nourishpetco.com.au